These terms and conditions apply to all our services. By using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions and our privacy statement set out below. Our web pages and the online accommodation reservation service provided on these pages and through the website (the "service") are owned, operated and provided by Indo Surf Camps and are provided for your personal use only, subject to these terms and conditions.
1. Scope of our Service.
Through the website we (Indo Surf Camps) provide an online platform through which all types of temporary accommodation can advertise their rooms for reservation, and through which visitors to the website can make reservations. By making a reservation through Indo Surf Camps you enter into a direct contractual relationship with the accommodation provider at which you book. When you make your reservation, we act solely as an intermediary between you and the accommodation and service provider, sending the details of your reservation to the accommodation provider and sending you a confirmation email for and on behalf of the business. The information that we provide is based on the information provided to us by accommodation providers and so the accommodation providers are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will always be extra careful in making sure the information is up to date we cannot guarantee that all information is accurate, complete or correct, nor can we be held responsible for any errors or any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level of any accommodation made available. Our services are made available for personal use only. Therefore, you are not allowed to use, copy, display, download or reproduce any content or information, products or services available on our website for any commercial or competitive activity or purpose.
The prices displayed on our site are provided by the accommodation or service provider and are including all taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. Please check the room and rate details thoroughly in respect to cancellation and refund for any such conditions prior to making your reservation. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Obvious errors and mistakes (including misprints) are not binding.
3. Free of charge.
Our service is free of charge. We will not charge you for our service or add any additional (reservation) fees to the rates provided by our business suppliers.
4. Credit card or bank transfer.
Certain accommodation providers offer the opportunity for reservations to be paid wholly or partly and as required under the payment policy of the accommodation provider during the reservation process. All payments are secure through a third party payment processor. For rates or special offers, please note that accommodation providers may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged, sometimes without any option for refund upon making the reservation. Please check the booking details thoroughly for any such conditions prior to making your reservation.
By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider. This also applies to any additional terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for products and services rendered. The general cancellation and no-show policy of each accommodation provider is made available from them. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, payment and no-show policy or not be entitled to any repayment of any paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
6. Further correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
7. Guest reviews.
Any and all completed guest reviews may be uploaded onto the relevant accommodation property's information page on our website for the sole purpose of informing future customers of your opinion of the service and quality of the accommodation, and used and placed by Indo Surf Camps at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other platforms owned, hosted, used or controlled by Indo Surf Camps and our business partners. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any offers, invitations or incentives whatsoever.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to the amount of the cost of your reservation as set out in the confirmation email (whether for one event or series of connected events). However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any personal injury, death, property damage, or other direct, indirect, special, consequential or punitive damages, losses or costs suffered, incurred or paid by you, whether due to legal acts, errors, breaches, gross negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners and including any of their employees, directors, officers, agents, representatives or affiliated companies whose products or service are directly or indirectly made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control. Whether the accommodation you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the accommodation is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. Indo Surf Camps is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.
9. Intellectual property rights.
Unless stated otherwise, the software required for our services available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Indo Surf Camps, its suppliers or providers. Indo Surf Camps exclusively retains ownership of all rights, title and interest in and to all intellectual property rights of the look and feel (including infrastructure) of the website on which the service is made available including the guest reviews and translated content and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content including any translations thereof and the guest reviews or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Indo Surf Camps. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights including copyright and database right.
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Hong Kong law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Hong Kong PRC. The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or shall be sent to you upon your written request. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
11. About Indo Surf Camps and support companies.
The online accommodation reservation service is provided by Indo Surf Camps which is a private limited liability Corporation, incorporated under the laws of Hong Kong and having its offices at 1010 Miramar Tower, 132 Nathan Road, Kowloon, Hong Kong.